❓ Help Centre
en999 Frequently Asked Questions and Answers
From opening an account to making a withdrawal — find straightforward answers to all your questions about en999 right here.
Welcome to en999. This page has been created to answer the most common questions from players in Bangladesh. Below, more than twenty questions and answers are organised into five categories — account registration, deposits and withdrawals, games and rules, bonuses and promotions, and security and responsible gaming. If your question is not here, speak directly with our 24/7 live chat support team.
Account and Registration
Account and Registration
When registering at en999, you will need to provide your full name, an active mobile number, an email address, and a strong password. In some cases, your national ID card or passport details may be requested for identity verification. All information must be accurate and genuine — providing false information may result in your account being closed.
No, only one account is allowed per person. If the same person creates multiple accounts, those accounts will be closed and any deposited funds may be forfeited. en999 strictly enforces this rule to ensure fair play.
First, make sure you are using the correct mobile number or email address and password. If you have forgotten your password, use the "Forgot Password" option. If the problem persists, contact en999's 24/7 live chat. Our support team will assist you in Bengali right away.
en999 is for those aged 21 and above only. You will need to confirm this age at the time of registration. If anyone is found to be under the permitted age during verification, their account and all transactions will be considered void.
Yes, certain details such as your email, password, and contact information can be updated. However, to change core identity details such as your name and date of birth, you will need to contact our support team and submit the required documents.
Deposits and Withdrawals
Questions about Deposits and Withdrawals
Money deposited via bKash is generally added to your en999 account instantly. Occasionally, there may be a short delay due to network or banking issues. If your balance has not appeared within 15 minutes, contact live chat with your transaction ID.
The minimum deposit amount across all payment methods at en999 is ৳500. This applies to bKash, Nagad, Rocket, Upay, and bank transfer. Attempting to deposit below this amount will result in the transaction not going through.
The standard processing time for withdrawals from en999 is between 15 minutes and 2 hours. Bank transfers may take slightly longer depending on the bank's own schedule. Withdrawals are faster when identity verification has been completed.
Yes, both deposits and withdrawals can be made through Nagad at en999. The minimum withdrawal amount is ৳800. In addition to Nagad, withdrawals can also be made via bKash, Rocket, Upay, and bank transfer. It is recommended to withdraw using the same method you used to deposit.
en999 does not deduct any transaction fees of its own. However, your mobile banking provider or bank may charge their own service fees — this is outside en999's control. Check your payment provider's fee structure before making a transaction.
A withdrawal request can generally be cancelled while it is still being processed. However, once the process is complete, it can no longer be cancelled. If you wish to cancel a withdrawal, contact en999 live chat immediately.
Games and Rules
Games and Rules
To bet on BPL and all other cricket matches, log in to your en999 account and go to the Sports section. Bets can be placed before a match starts or during it (live betting). Each market has its own rules — these are shown in detail on the website. If a match is cancelled or incomplete, bets will be settled according to en999's rules.
en999 offers slot games from several leading game providers including PG Soft, Pragmatic Play, and JILI. Popular games such as Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems, and Super Ace are available here. New games are added regularly, so there is always something new to discover.
Yes, en999 is fully mobile-friendly. You can access the site directly from any Android or iOS smartphone browser and play all games. There is no need to download a separate app — the mobile website delivers an experience just as smooth as an app.
Enter the live casino section and choose your preferred table. You will need a sufficient balance to play in live video streaming with a real dealer. Various live tables are available including Baccarat, Roulette, Blackjack, and Andar Bahar. A good internet connection will make the experience even smoother.
en999's games are supplied by internationally recognised game providers whose random number generators (RNG) are tested and certified by independent auditors. This means the outcome of every spin or hand is completely random and cannot be manipulated. Transparency and fair play are core commitments of en999.
Bonuses and Promotions
Bonuses and Promotions
When you open an account at en999 for the first time, you will receive a 100% bonus on your first deposit, up to a maximum of ৳10,000. This means if you deposit ৳1,000, your account will have a total of ৳2,000. To receive this bonus, you may need to apply a promo code (if available) at the time of your first deposit after creating your account.
The wagering requirement for en999's welcome bonus is 20 times. This means to withdraw the bonus funds, you must complete bets totalling 20 times the bonus amount. For example, if you receive a ৳1,000 bonus, you will need to complete ৳20,000 in bets to withdraw it. The expiry and other conditions are detailed in the terms and conditions.
en999's VIP program has five levels — Bronze, Silver, Gold, Platinum, and Diamond. You are automatically added to the Bronze level as soon as you open an account. You can gradually move up to higher levels based on regular play and activity. Higher levels receive more weekly cashback — at the Diamond level you can receive up to 1.0%.
en999's VIP cashback is calculated every week. A set percentage of your weekly bets is returned to you according to your VIP level. You can receive up to 0.2% weekly cashback at Bronze level, 0.4% at Silver, 0.6% at Gold, 0.8% at Platinum, and 1.0% at Diamond.
Yes, en999 regularly runs various promotions — reload bonuses, tournament offers, special offers during festivals such as Eid or Pohela Boishakh, and referral bonuses. Check the promotions page regularly or ask in live chat to stay up to date with the latest offers.
Security and Responsible Gaming
Security and Responsible Gaming
Yes. en999 uses SSL encryption technology to protect your personal and financial information. This technology ensures your data cannot reach third parties. We never store your password or complete payment details. Read our privacy policy for more information.
en999 takes responsible gaming seriously. If you feel that gaming is having a negative impact on your life, please read our responsible gaming page. You can set deposit limits for yourself, take a break, or contact our support team for self-exclusion.
Self-exclusion is a measure through which you can voluntarily close your account for a set period of time. To do this, contact en999 live chat or email [email protected]. Your request will be actioned promptly and the account cannot be reactivated during that period.
en999's customer support is available seven days a week, 24 hours a day. You can speak in Bengali on live chat and receive an almost instant response. You can also contact us by email at [email protected]. The support team remains active on holidays as well.
If you wish to permanently close your account, let our support team know via live chat or email. Before closing, withdraw all eligible balances. If you wish to reopen your account after it has been closed, you may need to go through a new registration process.
Still have questions? Contact support
Our Bengali-speaking support team is always ready to answer any questions you have.
Contact Us Directly
24/7 Live Chat
For any issue, our live chat support team is ready to help instantly in Bengali. Chat with us any time, day or night.
Email Support
For detailed questions or to attach documents, email us at: [email protected] — we will respond as soon as possible.
Terms and Conditions
For full details on bonuses, withdrawals, and other policies, please read our Terms and Conditions page.
Responsible Gaming
Visit our Responsible Gaming page to set your own limits or get support. We are here for you.