en999's Privacy Policy
This policy describes in detail how your personal information is collected, used, and kept secure on the en999 platform.
Introduction and Purpose of This Policy
en999 ("we", "our", "platform") is a trusted online gaming service provider in Bangladesh. We place the highest importance on our users' privacy. This privacy policy ("Policy") describes how en999 collects your personal information, where and how that information is used, with whom it is shared, and what measures are taken to protect your information.
This policy applies to our website (https://en999.lat), mobile applications, and all related services. By using en999's services, you will be considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.
This privacy policy must be read together with our Terms and Conditions. Both documents together establish the legal basis of your relationship with en999.
What Information We Collect
en999 collects only the information that is necessary to provide our services and to help ensure the security of your account. The types of information collected are described below:
2.1 Registration and Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number
- Residential address
- National ID card or passport details (where applicable)
2.2 Financial and Transaction Information
- bKash, Nagad, Rocket, or Upay number (account number, not full credentials)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction date, amount, and method
2.3 Usage and Technical Information
- IP address and device type
- Browser type and operating system
- Time and duration of site visits
- Pages viewed and links clicked
- Information collected through cookies and similar technologies
2.4 Communication Information
- Messages sent via live chat or email
- Support ticket contents
- Details of complaints and enquiries
How We Collect Your Information
en999 collects your information in the following ways:
3.1 Information You Provide Directly
When you create an account on en999, log in, carry out financial transactions, or contact us, the information you voluntarily provide is collected.
3.2 Automatically Collected Information
Some information is collected automatically while you use our website or app. This includes information collected through cookies, log files, web beacons, and similar technologies.
3.3 Information Received from Third Parties
We may sometimes collect information from trusted third-party service providers for identity verification, fraud prevention, or to fulfil applicable legal obligations.
How We Use Your Information
en999 uses your information for the following purposes:
4.1 Account and Service Management
- Creating, verifying, and maintaining your account
- Confirming login and identity
- Processing deposits, withdrawals, and other financial transactions
- Providing bonuses and rewards (such as a 100% welcome bonus)
- Managing the VIP programme and loyalty benefits
4.2 Security and Legal Compliance
- Detecting and preventing fraud, money laundering, and illegal activity
- Verifying your age (the platform is for users aged 21+ only)
- Meeting applicable legal and regulatory obligations
- Resolving disputes and processing complaints
4.3 Communication and Support
- Providing support in Bengali via 24/7 live chat
- Sending important notices by email
- Resolving technical issues
- Responding to your requests and complaints
4.4 Service Improvement and Personalisation
- Customising services according to your preferences and experience
- Analysing and improving site performance
- Recommending new games and features
- Analysing user behaviour to ensure responsible gaming
Sharing and Disclosure of Information
en999 does not sell your personal information. However, in certain circumstances we may share information with third parties:
5.1 Service Provider Partners
We work with trusted third-party service providers who assist in operating our services — such as payment processors, identity verification agencies, and technology infrastructure providers. These partners are given only the information necessary to carry out their designated tasks.
5.2 Legal Authorities
Where we are legally required to do so in response to a court order, legal investigation, or a legitimate request from a government authority, we may provide relevant information.
5.3 Fraud Prevention
Information may be shared with relevant agencies to detect or prevent financial fraud, identity theft, or other illegal activity.
5.4 Business Transfers
In the event of a sale, merger, or acquisition of en999's business or assets, your information may be transferred to the new owner. In such cases, we will notify you in advance.
Cookie Policy
en999 uses cookies and similar technologies that help improve the quality of our services and make your browsing experience easier.
6.1 Types of Cookies
- Essential cookies: Required to maintain login status, ensure security, and manage sessions.
- Functional cookies: Used to remember your language, theme, and other preferences.
- Analytical cookies: Help monitor site usage and improve services.
6.2 Cookie Controls
You can control or disable cookies through your browser settings. Please note, however, that disabling essential cookies may affect some core functionality of the platform.
Data Security Measures
en999 uses industry-standard technologies and practices to protect your information. Data security is a core pillar of our privacy policy.
7.1 Technical Security
- Use of SSL/TLS encryption for all data transmission
- Storage of sensitive information in encrypted form
- Regular security audits and testing
- 24-hour monitoring for suspicious activity
7.2 Administrative Security
- Strict employee data access controls
- Regular privacy and security training
- Contractual data protection obligations with third parties
- Rapid response procedures in the event of a data breach
Please note, however, that no method of data transmission or storage on the internet is 100% secure. We make every effort to protect your information, but we cannot guarantee absolute security.
Data Retention Period
en999 retains your personal information only for as long as it is necessary. The retention period for specific types of information is as follows:
- Account information: For the full period the account is active and for a minimum of 5 years after it is closed.
- Financial transaction records: In accordance with applicable legal obligations, generally up to 7 years.
- Communication records: Up to 3 years to ensure quality of support and for dispute resolution.
- Technical logs: Up to a maximum of 12 months for security analysis.
After the set period, we delete your information by secure means or anonymise it so that it is no longer linked to you.
Your Rights
As a user of en999, you have the following rights regarding your own personal information:
9.1 Right to Know
You may ask at any time what information en999 holds about you, what it is being used for, and with whom it is being shared.
9.2 Right to Correction
If any information on your account is incorrect or incomplete, you may request that it be corrected.
9.3 Right to Request Deletion
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.
9.4 Right to Object to Processing
You have the right not to receive marketing communications and may request that such communications be stopped at any time.
9.5 How to Exercise Your Rights
To exercise any of the above rights, contact us at [email protected] or speak with our support team via 24/7 live chat. We will process your request within 30 working days.
Protection of Children and Minors
en999 is a platform operated exclusively for adults. Only those aged 21 or older may use this service.
We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of registration, and identity documents are checked in cases of suspicion. If we learn that a minor is using our platform, that account will be closed immediately and all associated information will be securely deleted.
We request that parents stay aware of their child's online activity. More detailed information is available on the Responsible Gaming page.
International Data Transfers
en999 is primarily operated for users in Bangladesh. However, some of our technical infrastructure may be hosted on international servers. Where data is transferred outside Bangladesh, we ensure that the receiving party maintains adequate data protection standards.
Encryption and secure protocols are used for all international data transfers, and contractual data protection terms are established with third parties.
Third-Party Links & Services
The en999 platform may include content from game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, Ezugi). These third-party services have their own privacy policies, and en999 is not responsible for their data collection practices.
For payment processing, the individual privacy policies of bKash, Nagad, Rocket, and Upay apply. It is recommended that you read their policies before using these platforms.
Changes to This Policy
en999 may update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:
- By updating the "Last Updated" date at the top of this page
- By sending a notice to your registered email address
- By displaying a notification after you log in to the platform
If you continue to use the platform after changes have been made, you will be considered to have accepted the terms of the updated policy. We therefore recommend visiting this page regularly.
Contact Us
If you have any questions, comments, or concerns about this privacy policy, please reach out to us through the following:
Data Protection Contact
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